Last updated: June 11, 2026

This Privacy Policy explains how Brand Experts (Pvt.) Ltd. (“Brand Experts”, “we”, “us”, or “our”) collects, uses, stores, and protects your information when you use our client portal and mobile application (together, the “Service”). Our Service lets clients view their orders, tasks, and invoices, place new orders, and securely upload documents required for tax, corporate, registration, and compliance work.

By creating an account or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information you provide

  • Account information — your name, email address, phone number, and password used to register and sign in.
  • Business & profile details — company name, CNIC/NTN or other registration numbers, business address, and contact details needed to deliver our services.
  • Orders & requests — the services you order, related notes, and communications with our team.
  • Documents you upload — files such as identity documents, financial records, tax documents, and other paperwork you submit to complete a service.
  • Payment & invoice information — invoices issued to you and records of payments. Card or bank details, where applicable, are processed by third-party payment providers and are not stored by us.

1.2 Information collected automatically

  • Device & usage data — device type, operating system, app version, and basic log information used to operate, secure, and improve the Service.
  • Diagnostics — crash and performance data that help us fix problems and keep the app stable.

We do not collect your precise location, contacts, photos, or files other than the documents you choose to upload for your orders.

2. How We Use Your Information

  • To create and manage your account and authenticate you securely.
  • To process your orders, complete the services you request, and manage related tasks.
  • To receive, review, and act on documents you upload.
  • To generate and share invoices and keep records of your transactions.
  • To communicate with you about your orders, tasks, updates, and support requests.
  • To operate, maintain, secure, and improve the Service.
  • To meet our legal, accounting, and regulatory obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We share it only as needed to run the Service:

  • Within Brand Experts — with authorized staff who handle your orders, tasks, and documents.
  • Service providers — trusted vendors who help us host the platform, send notifications, or process payments, under confidentiality obligations and only for the purposes above.
  • Government & regulatory authorities — where required to deliver a service you requested (for example, filing with tax or corporate authorities) or to comply with the law.
  • Legal reasons — where necessary to comply with applicable law, enforce our terms, or protect the rights, safety, and security of our clients and our company.

4. Data Storage & Security

We take reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), access controls, and restricted access to documents on a need-to-know basis. While no method of transmission or storage is completely secure, we work to safeguard your data against unauthorized access, loss, or misuse.

5. Data Retention

We keep your information for as long as your account is active and as needed to provide the Service. We may retain certain records (such as invoices and documents related to completed filings) for longer where required for legal, tax, accounting, or regulatory purposes. When information is no longer required, we delete or anonymize it.

6. Your Rights & Choices

  • Access & update — you can view and update your profile details from within the app.
  • Request a copy — you can ask us for a copy of the personal information we hold about you.
  • Correction — you can ask us to correct information that is inaccurate or incomplete.
  • Withdraw consent — you can stop using the Service at any time and ask us to deactivate your account.

7. Account & Data Deletion

You may request deletion of your account and associated personal data at any time. To do so, email us at info@brandexperts.com.pk from your registered email address, or contact us using the details below. We will verify your request and delete your data within a reasonable period, except where we are legally required to retain certain records (for example, completed invoices and statutory filings).

8. Children’s Privacy

The Service is intended for business and adult users and is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Third-Party Links & Services

The Service may contain links to, or rely on, third-party services (such as payment processors or government portals). This Privacy Policy does not cover those services, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you within the app. Your continued use of the Service after changes take effect means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: